T.M.INPUTS AND SERVICES PRIVATE LIMITED

Collection Officer - Commercial Vehicle

Private

Finance and Insurance

Key responsibilities:

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

• Review cases with FOS / TL and work assignment basis the disposition code.

• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

• Receipt book & Repo kits allocation and auditing periodically.

• Agency billing closure within 60 days of the work completed month.

• Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.

• Handling collection/repo-related customer service issues/escalations.

• Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

• BKT resolution with agency and FOs l

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Customer Relationship Management, negotiation, Teamwork and Collaboration

Full Time

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